Customer Service - 311

Progress Tracker

Discovery

Planning

Field Work

Reporting

Start Date: 3/25/25

About this Audit

Focus of the Audit

Assess whether the City of Tulsa's customer service processes effectively meet the needs of the residents by delivering timely, consistent, and courteous responses across all departments.

Why audit this topic?

Customer service was identified as a top risk in the Fiscal Year 2024 annual audit planning process.